Questions, answered
A little clarity goes a long way.
11 answers found
Getting started
Do I need to test ViewArc before choosing a package?
Yes. A free 24-hour test is required before committing to any package. Try your channels, picture quality and device on your home connection first, then decide whether to continue. You do not need to choose a paid duration to request the test.
Request free 24-hour testWhat is ViewArc?
ViewArc brings live TV, sports, movies and series into a simpler conversation about your viewing options. Explore the website and ask us for the details by email.
About ViewArcCan I order or pay on this website?
No. This is an inquiry-only website. There is no checkout or payment. Start with the required free 24-hour test, then discuss a monthly, quarterly or yearly package by email.
Explore packagesDo I need an account or phone number?
No. Just your name, email and request type. Choose the free 24-hour test without selecting a package duration. All communication and follow-up are by email. Device details and a message are optional.
Send an inquiryPlans & billing
Which packages can I ask about?
Monthly, quarterly and yearly. A free 24-hour test is required before committing to any of them. After your test, we confirm the current price, connections and terms by email so you can decide.
See packagesWhat does a connection mean?
A connection is a stream used at the same time. It is not automatically the number of devices you can install an app on. Ask us to confirm the allowance and device or household rules for your package.
Ask about connectionsDoes sending the request start my free test?
No. We reply by email to arrange your free 24-hour test, access and setup. Your request alone does not start the test, activate or renew a package, or authorize a charge. Complete the test before deciding on a paid package.
Package termsDevices & setup
Is the ViewArc TV app available?
Our Google TV / Android TV app is in private testing. Public availability and verified device coverage have not been announced. Ask about your exact device before buying equipment or a player.
Device guidanceWatching
Are all channels and events guaranteed?
The channels on our lineup page are in our catalogue. Regional feeds, programmes and event schedules can change, so a channel listing does not guarantee every event. Brand references do not include separate streaming-app accounts.
Browse the TV lineupAccount & help
How do I get help?
Email support@viewarc.co with your device model, the exact issue and what you have tried. Never include passwords or card details. For package questions, use hello@viewarc.co. All replies are by email.
Get supportWhat happens to my inquiry details?
They are sent to ViewArc by email so we can answer your request. We send an acknowledgment to your address. Your inquiry does not create an online customer account or sign you up for a newsletter.
Read about privacyStill have a question?
Start with the support guide or choose the right email address for your question.
Browse supportContact ViewArc