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Questions, answered

A little clarity goes a long way.

Find the answer before choosing a plan, setting up a TV or asking for help.

11 answers found

Getting started

Do I need to test ViewArc before choosing a package?

Yes. A free 24-hour test is required before committing to any package. Try your channels, picture quality and device on your home connection first, then decide whether to continue. You do not need to choose a paid duration to request the test.

Request free 24-hour test
What is ViewArc?

ViewArc brings live TV, sports, movies and series into a simpler conversation about your viewing options. Explore the website and ask us for the details by email.

About ViewArc
Can I order or pay on this website?

No. This is an inquiry-only website. There is no checkout or payment. Start with the required free 24-hour test, then discuss a monthly, quarterly or yearly package by email.

Explore packages
Do I need an account or phone number?

No. Just your name, email and request type. Choose the free 24-hour test without selecting a package duration. All communication and follow-up are by email. Device details and a message are optional.

Send an inquiry

Plans & billing

Which packages can I ask about?

Monthly, quarterly and yearly. A free 24-hour test is required before committing to any of them. After your test, we confirm the current price, connections and terms by email so you can decide.

See packages
What does a connection mean?

A connection is a stream used at the same time. It is not automatically the number of devices you can install an app on. Ask us to confirm the allowance and device or household rules for your package.

Ask about connections
Does sending the request start my free test?

No. We reply by email to arrange your free 24-hour test, access and setup. Your request alone does not start the test, activate or renew a package, or authorize a charge. Complete the test before deciding on a paid package.

Package terms

Devices & setup

Is the ViewArc TV app available?

Our Google TV / Android TV app is in private testing. Public availability and verified device coverage have not been announced. Ask about your exact device before buying equipment or a player.

Device guidance

Watching

Are all channels and events guaranteed?

The channels on our lineup page are in our catalogue. Regional feeds, programmes and event schedules can change, so a channel listing does not guarantee every event. Brand references do not include separate streaming-app accounts.

Browse the TV lineup

Account & help

How do I get help?

Email support@viewarc.co with your device model, the exact issue and what you have tried. Never include passwords or card details. For package questions, use hello@viewarc.co. All replies are by email.

Get support
What happens to my inquiry details?

They are sent to ViewArc by email so we can answer your request. We send an acknowledgment to your address. Your inquiry does not create an online customer account or sign you up for a newsletter.

Read about privacy

Still have a question?

Start with the support guide or choose the right email address for your question.

Browse supportContact ViewArc